Question 1

What is your business name and ABN?

Accepted Answer

Our business name is LifeTime Films and the business name holder is Australian Enterpreneurs Pty Ltd our ABN is 31070167332

Question 2

How long have you been in business?

Accepted Answer

The company has been in operation since 1996 and Alan has been involved in TV and video production since 1981

Question 3

What are your bank account details?

Accepted Answer

Our bank account is with NAB and Account No : 364927579 and BSB:083414 Account name: Australian Entrepreneurs Pty Ltd

Question 4

How do I send you my photos and or video?

Accepted Answer

If you have a gmail account you will have access to Google Drive. Just upload your photos or video to Google drive and send a link to that file folder to our email and we will be able to download the files to include in your interview. There are other ways of file transfer, we can discuss that during the preliminary interview.  Send to this email lifetimefilms24@gmail.com

Question 5

Can you scan my old photos if they are not in a digital format?

Accepted Answer

Yes we can. If you dont have access to a scanner we can organise scanning some of your old photos.  You can also get old photos scanned at Officeworks and stored via USB that you can then upload to Google drive. We can scan up to 7 photos before we will need to charge a digitizing fee.

Question 6

Can you convert old films or analogue video tape to a digital format to include in my LifeTime film?

Accepted Answer

It depends on the format of the tape you have. You may even have old films like 8mm film or VHS video. We recommend you look for a company that is setup to do digital conversions.  This is just one option https://www.melbournevideoconversions.com.au

Question 7

Can I pay via PayPal or with Credit Card?

Accepted Answer

No, not at this stage. We require a bank transfer into our account for payment. The details are in FAQ.

Question 8

Please explain the payment process?

Accepted Answer

An initial booking fee of $200 is required before the initial preliminary interview.  Half payment of the full fee is then required before the filming begins and then the final payment is then required upon delivery of your LifeTime Film package.

Question 9

Do you provide a guarantee ?

Accepted Answer

Yes, we guarantee that we will take the necessary time to understand your requirements and explain all the steps in recording your LifeTime story to your satisfaction. If there are sections of the final product you are not pleased with, we will re-edit some of the sections  to bring the final product up to your expectations.

Question 10

Can I cancel my booking?

Accepted Answer

Yes, if you cancel before the scheduled preliminary in person interview date, then your $200 booking fee will be repaid.  If you are not wanting to continue after the preliminary in person interview has occured then you will receive a 50% refund ie $100 will be refunded but a $100 cancelation fee will apply.

If you change your mind before the scheduled filming date and you have paid the full 50% part payment, then you will be refunded the full amount paid less the $100 cancelation fee.

Question 11

Can I pay in Bitcoin or another cryptocurrency?

Accepted Answer

Yes we do accept Bitcoin, and a few other major cryptocurrencies. Please inform us if that is your preferred payment option.

Question 12

Do you film in 4K quality

Accepted Answer

Yes we use a 4K camera to film the main interview.

Frequently asked questions